Wd extends warranty period for new my passport, my. Jan 25, 2019 wd my passport portable hard drive external hdd manual set up guide for macbook pro, imac, mac mini, mac pro, macbook air. Trying to buy a portable external hard drive for older operating systems is a challenge these days. We would like to show you a description here but the site wont allow us. Unboxing of wd my passport installation in mac and windows duration. They continue to offer the same hardware encryption, password protection and storage capacities of existing models, but theyve been given a cosmetic update with new textures and vibrant colors. Western digital my passport troubleshooting, repair, and service manuals. For some reason, the icon disapeared for the passport so i unpluged the usb and then reconnected.
In the alias applications folder, doubleclick the wd security application. Jan 14, 2020 recover data from western digital my passport external hard drive on mac. I have a 2tb wd my passport for mac that i use as the time machine for my mid2010 inch macbook pro. Below are the usual instances where you may lose or delete files from wd my passport external drive on mac. Wd my passport external hard drive set up guide for mac. Also, when i start up disk utility, it takes a long time to appear on the list on the left hand side and when it does and i attempt to use first aid, it. Western digital my passport 1tb external hard drive pcd. Wd my passport not recognized on mac not showing up detected. This also holds true if you buy a my passport over the 2tb limit 3tb, 4tb, etc. If you want to use the drive with a mac computer, see reformatting the drive and troubleshooting. After you have reformatted your my passport ssd drive for use on mac.
But the replacement drive is a reconditioned one not new and the warranty ends when the broken drive ends. Oct 11, 2016 western digital has partnered with design firm fuseproject to create a new look for its my passport and my book external hard drives. Western digital has partnered with design firm fuseproject to create a new look for its my passport and my book external hard drives. Unlike a nas, its a simple centralized solution to back up your photos, videos and files, and have it stored in one place. The problem is my windows 8 pc cannot detect the new external hdd. Wd 4tb my passport for mac portable external hard drive blue, usbcusba. Ready to use out of the box, you can start transferring files, saving memories and backing up right away. It is not recognized in system information or desk utility. The thing went off for hours doing something, and while it eventually came back with. The my passport series drives from western digital are powerful and portable. Use with time machine, partition, and make it work with windows pc. Page 4 my passport for mac user manual compliance and warranty information.
I thought they both had failed and were not recognizable on my mac or any other computer. The my passport for mac drive is trusted, portable storage that perfectly complements your onthego lifestyle. This change applies to those who purchased a model with a 2year warranty imprinted on the packaging. My cloud home is an easytouse personal cloud storage device that plugs directly into your wifi router at home so you can save all your digital content in one central place. If your western hdd has bad sectors, follow the methods below. The my passport drive comes equipped with wd backup software to help make sure your photos, videos, music and documents dont get lost. Transfer files from your computer to this western digital my passport portable hard drive quickly with superspeed usb connectivity. Sep 30, 2018 western digital my passport unboxing,setup,speed test. Sep 01, 2014 plugged in my wd my passport today and its not showing up on my mac like it normally does.
Compatible with usbc and usba, the my passport for mac drive comes equipped to connect with todays latest technology. Ive had and solved this same issue multiple times with two different wd my passport drives. Repair my device now hard drive repair for all storage brands. You must boot your mac in recovery mode cmdr while booting, mount, and run first aid on the disks through the disk utility there. Buy wd my passport for mac 1tb portable external hard drive storage usb 3. I have some important excel files on this external, so i would appreciate it very much if anybody can recommend useful excel recovery software.
Jul 05, 20 tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. My passport for mac portable hard drive, with the wd drive utilities and. The thing went off for hours doing something, and while it eventually came back with all the info backed up, the smartware cds disappeared. Serial number for western digital hard drive warranty check. My passport ultra not working properly wd portable drives.
This policy provides for a maximum of 3 repairs within a 12month rolling period in which event the policy will end. Take your important files with you on this western digital my passport portable hard drive. I just got a new macbook pro with retina display os x 10. I have a 1 tb wd passport for mac and i need to get the files onto an hp computer. Please note i have never dropped the drive or anything, it just sits here on the desk. View and download western digital my passport user manual online. Western digital my passport for mac 2 tb portable hard drive with typec cable black. I have an imac with a wd my passport connected through. Wd my passport ultra 1tb portable hard drive pcd international gaming video card, geelong computer hardware, intel nuc pc wd my passport ultra is a sleek, powerful and secure little device. Mbp not recognizing wd my passport solved macrumors. My passport ultra not working properly wd portable. Dec 07, 2016 as of 2nd december, wd extended the warranty period for the new my passport, my passport for mac and my book drives from two to three years. Western digital makes a really nice line of small, portable hard drives and they recently released a new version of the my passport for mac. Western digital my passport unboxing,setup,speed test.
How to claim a replacement of your hard drive during data recovery. It took two weeks of emailing to get wd to accept that the product might be faulty. I have my passport ultra 1tb for more than a year or two, suddenly its not working properly, the disk is spinning and the led light is working, but i cant copy files to it it keeps on loading forever, ive erased it a couple of time using wd utility on my mac which failed a couple of times, then i attempted a few failed repairs and the erase worked but nothing has changed. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. Wd 4tb my passport for mac portable hard drive time machine. Mbp not recognizing wd my passport solved thread starter hisdem. Find low everyday prices and buy online for delivery or instore pickup. Recover data from western digital my passport external hard drive on mac.
Wd 5tb my passport portable external hard drive, black. The my passport for mac drives builtin 256bit aes hardware encryption with password. Hard drive warranty and replacement process before and after. Perfectly paired with wd backup software and password protection, the my passport drive helps keep your files safe. With the my cloud home app, you can access, upload and share your content from anywhere. Have you tried hooking it up to someone elses mac or pc to see. You can set it to run automatically to your schedule. Any ideas how to see my back ups on this and maybe save them elsewhere. It is compatible with windows 7, 8 and 10 operating systems. Never had that specific problem myself though, so cant say for sure. All my photos and macbook pro backups are on this external drive. I reformat all my wd passport drives to be backwards compatible.
Wd 4tb my passport for mac portable hard drive time. Behind the colorful exterior are seven generations of innovation and reliability. In that case, you should send it to a local data recovery service or replace it with a new one. Hard drive repair services outsource data recovery. The light on the unit is flashing but thats about it. Fix and repair wd my passport ultra not detectedshowing up. Mac ops have been servicing new zealand with apple mac, macbook and iphone repairs and sales since 2012. Even wd didnt supply a driver for this my passport. Wd my passport not recognized on mac i have a wd my passport external which is not recognized on mac, but i have stored many files on this external hdd. The my passport for mac drive is a trusted, portable storage that perfectly complements your onthego lifestyle. Your my passport for mac drive and the wd drive utilities and wd security. You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team. How to claim warranty and replacement for western digital wd.
Western digital my passport for mac 500gb macworld. Western digital my passport is a commonly used external hard drive for mac. They measure approximately 4 x 3 and have very minimal setup required. Shop wd 2tb my passport for mac black with our price beat guarantee. But data from any external storage drive can get deleted or lost due to different reasons.
My new mac is not recognizing the external hard drive. Buy wd my passport 2tb portable hard drive black harvey. This morning, wd my passport suddenly became inaccessible, couldnt be detected by my computer. The process to claim the warranty replacement of your wd product is pretty straightforward. Check the bad sectors, replace the western digital hard drive with the help of easeus disk copy, and then fix bad sectors using bad sector repair tools. And we stand by the trusted my passport drive with a 2year limited warranty. I also use it as a portable external hard drive to store other important files and my itunes library. Physical description as shown in figure 2, the my passport ultra drive has. Wd my passport for mac 2to disque dur externe portable pour mac avec. Wd my passport portable hard drive external hdd manual set up guide for macbook pro, imac, mac mini, mac pro, macbook air.
I have an imac with a wd my passport connected through time. Hi ddaniels777, please know that you have to format the drive in exfat in order to make it compatible with both mac and windows computer. Fix and repair wd my passport ultra not detectedshowing. Western digitals my passport for mac is a solid, compact, comparatively speedy little usbonly portable hard drive that also happens to be time machineready and designed for the mac. The my passport for mac drive includes usbc and usba cables, so you can save tomorrows content with the mac computers of both today and yesterday. As an independent retail and repair outfit we can offer unbiased opinion and competitive rates.
When i checked the device manager, it said the drivers for this device are not installed. For use with other systems, reformatting is required. My passport for mac portable hard drive, with the wd security and wd drive. So can anybody tell me how to recover data from an unreadable external hard drive for mac.
Best western hdd bad sector repair tools and solutions. You must boot your mac in recovery mode cmdr while booting, mount, and. Wd my passport for mac 1tb portable external hard drive storage. Wd my passport ultra for mac externe festplatte 5 tb mobiler speicher, usbc. The my passport for mac drives builtin 256bit aes hardware encryption with password protection helps keep your digital lifes contents secure. The my passport for mac drive works with apple time machine, and included wd security software helps protect your data. Welcome to your my passport ssd portable hard drive. However, if the solutions above dont fix the wd my passport unreadable issue for you, or your wd my passport even wont show up on mac, its probably the drive has been physically damaged. Dec 16, 2017 i have my passport ultra 1tb for more than a year or two, suddenly its not working properly, the disk is spinning and the led light is working, but i cant copy files to it it keeps on loading forever, ive erased it a couple of time using wd utility on my mac which failed a couple of times, then i attempted a few failed repairs. Because my wd my book for mac has worked fine, we went with the passport.
The wd my passport portable hard drive features palm sized portability, which makes it an efficient storage solution for people on the go. Drag the wd security application to the alias applications folder on the screen that displays. Your my passport ultra drive is formatted as a single ntfs partition for compatibility with all updated windows operating systems. If youre looking for professional recovery service please visit our contact page to talk to a data recovery professional today. Western digital 5 tb my passport portable hard drive with. Data medics data recovery specializing in western digital my passport data recovery services. Western digital my passport ultra troubleshooting, repair, and service manuals. I have an imac with a wd my passport connected through time machine. Mar 11, 2020 if your western hdd has bad sectors, follow the methods below. We are specialised in western digital hard drive data recovery and disk repair since 1994, we can recover lost data from all western digital hard drive familiesmodels including velociraptor, raptor and other enterprise families such as my passport enterprise. Plugged in my wd my passport today and its not showing up on my mac like it normally does. Western digital gives my passport and my book drives a. Wd my passport external hard drive set up guide for mac 2019. Sep 12, 2019 wd my passport ultra 1tb drive not detected on pc, how to fix it i have a wd my passport ultra 1tb portable drive for storing movies, photos, and important personal files.
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